Last updated: September 12, 2026
These Terms of Service ("Terms") govern access to and use of Westra (the "Service"), a scheduling, attendance, billing and client‑management platform for businesses that run on one‑to‑one, appointment‑based sessions, operated by Westra ("Westra", "we", "us"). By creating an account, accessing, or using the Service, you agree to these Terms on behalf of yourself and, if applicable, the business you represent ("Studio", "you"). If you do not agree, do not use the Service.
This is a general‑purpose template intended to be reviewed by qualified legal counsel and completed with your registered business details before being relied upon in production.
You must be able to form a binding contract to use the Service and must provide accurate registration information. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Each Studio is responsible for the accounts it creates for its own staff, providers, and clients, and for ensuring those individuals are authorized to access the Studio Data made available to them.
Registration is open and self‑serve. A new Studio is live immediately on completing setup, on a free trial of 14 days with all features available. No payment details are required to start the trial, no card is stored, and the trial does not convert automatically into a paid subscription.
To continue after the trial, a Studio pays the applicable fee by bank transfer and sends proof of payment; we then activate the Studio manually, ordinarily within one business day. If a trial ends, or a paid period lapses after the grace period described at activation, the Studio is locked to read‑only access. Studio Data is retained, not deleted, at the point of locking, and the Studio keeps access to its billing page, user profiles, and its own public sign‑up form while locked.
A Studio that remains locked may have its account and Studio Data permanently deleted no earlier than 30 days after it was locked. We will use the contact details on the account to give notice before any such deletion, and a Studio may export its data at any time while it has access.
Current pricing is published at our pricing page. Features, availability, and pricing may change on reasonable notice; a change in price does not apply to a period already paid for. The Service is provided without any uptime commitment or service‑level agreement, and we may migrate Studios to another plan or discontinue the Service at any time on reasonable notice.
Access to the Service beyond the free trial is subject to the applicable fees for the plan you select. Pricing and billing frequency are published on our pricing page and, where required, incorporated into an order form or invoice that supplements these Terms. Payment is collected by bank transfer: we do not operate a payment gateway, do not store card details, and never charge you automatically. Because activation follows payment rather than preceding it, non‑payment does not create a debt; it simply means the Studio is not activated, or is locked at the end of the period it has paid for, as described in section 3.
As between you and us, a Studio retains all rights to its Studio Data. We process Studio Data solely to provide, maintain, and improve the Service, as instructed by the Studio and as described in our Privacy Policy. Each Studio is responsible for having a lawful basis to collect and store personal data about its Clients and Providers in the Service (e.g. appropriate notices or consents obtained by the Studio itself), and for the accuracy of that data.
You agree not to:
The Service can optionally connect to Google Calendar via OAuth, at each Studio's own election, to push that Studio's own session data to a calendar it controls; use of that integration is also subject to Google's own terms. WhatsApp reminders are sent manually, opened on the logged‑in user's own device and WhatsApp account via a standard "click‑to‑chat" link - Westra does not transmit message content through a WhatsApp Business API on your behalf, and use of WhatsApp remains subject to WhatsApp's/Meta's terms. We are not responsible for the availability, security, or conduct of third‑party services.
The Service, including its software, design, branding, and documentation, is owned by &Now and its licensors and is protected by intellectual property laws. Except for the limited right to use the Service as permitted by these Terms, no rights are granted to you in the Service itself. You retain ownership of your Studio Data and any content you submit.
Each party will use reasonable care to protect the other's confidential information disclosed in connection with the Service, and will only use it to perform its obligations or exercise its rights under these Terms.
We may modify or discontinue features of the Service at any time, and may suspend or terminate an account that breaches these Terms or poses a security risk, generally after notice where practicable. A Studio that has not paid is handled as described in section 3 - it is locked rather than pursued for payment. You may stop using the Service, or request account closure, at any time. Following termination or locking, we will retain Studio Data to allow export for the period stated in section 3, after which it may be deleted in accordance with our Privacy Policy.
The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non‑infringement. We do not warrant that the Service will be uninterrupted, error‑free, or fully secure.
To the maximum extent permitted by law, &Now will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Service. Our total liability for any claim arising out of these Terms will not exceed the amount you paid us for the Service in the twelve (12) months preceding the claim.
You agree to indemnify and hold &Now harmless from any claims, damages, or expenses arising from your Studio Data, your use of the Service in violation of these Terms, or your violation of any applicable law or third‑party right.
These Terms are governed by the laws of the Republic of Indonesia, without regard to conflict‑of‑laws principles, and any dispute will be subject to the exclusive jurisdiction of the courts of Indonesia, unless otherwise required by applicable law.
We may update these Terms from time to time. Material changes will be notified via the Service or by other reasonable means, and continued use of the Service after the change takes effect constitutes acceptance of the updated Terms.
Questions about these Terms can be sent to hello@getwestra.com.
See also our Privacy Policy.