Last updated: July 7, 2026
These Terms of Service ("Terms") govern access to and use of Westra (the "Service"), a scheduling, attendance, billing and client‑management platform for businesses that run on one‑to‑one, appointment‑based sessions, operated by Westra ("Westra", "we", "us"). By creating an account, accessing, or using the Service, you agree to these Terms on behalf of yourself and, if applicable, the business you represent ("Studio", "you"). If you do not agree, do not use the Service.
This is a general‑purpose template intended to be reviewed by qualified legal counsel and completed with your registered business details before being relied upon in production.
You must be able to form a binding contract to use the Service and must provide accurate registration information. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Each Studio is responsible for the accounts it creates for its own staff, providers, and clients, and for ensuring those individuals are authorized to access the Studio Data made available to them.
Westra currently operates as an invite‑only early access. Access is granted at our discretion following a review of each signup. Early access is a paid offering and may be billed on a subscription or other commercial basis communicated to you before activation. Features, availability, and pricing during the early access period may change on reasonable notice. The Service is provided during the early access without any uptime commitment or service‑level agreement. We may end the early access, migrate Studios to another paid plan, or discontinue the Service at any time on reasonable notice.
Access to the Service is subject to applicable fees, including during early access where specified. Pricing, billing frequency, and accepted payment methods (including bank transfer) will be communicated to you in advance and, where required, incorporated into an order form or invoice that supplements these Terms. You authorize us to charge applicable fees when due under your selected plan or agreed commercial terms. Late or failed payment may result in suspension or downgrade of the Service after reasonable notice.
As between you and us, a Studio retains all rights to its Studio Data. We process Studio Data solely to provide, maintain, and improve the Service, as instructed by the Studio and as described in our Privacy Policy. Each Studio is responsible for having a lawful basis to collect and store personal data about its Clients and Providers in the Service (e.g. appropriate notices or consents obtained by the Studio itself), and for the accuracy of that data.
You agree not to:
The Service can optionally connect to Google Calendar via OAuth, at each Studio's own election, to push that Studio's own session data to a calendar it controls; use of that integration is also subject to Google's own terms. WhatsApp reminders are sent manually, opened on the logged‑in user's own device and WhatsApp account via a standard "click‑to‑chat" link - Westra does not transmit message content through a WhatsApp Business API on your behalf, and use of WhatsApp remains subject to WhatsApp's/Meta's terms. We are not responsible for the availability, security, or conduct of third‑party services.
The Service, including its software, design, branding, and documentation, is owned by &Now and its licensors and is protected by intellectual property laws. Except for the limited right to use the Service as permitted by these Terms, no rights are granted to you in the Service itself. You retain ownership of your Studio Data and any content you submit.
Each party will use reasonable care to protect the other's confidential information disclosed in connection with the Service, and will only use it to perform its obligations or exercise its rights under these Terms.
We may modify or discontinue features of the Service at any time, and may suspend or terminate an account that breaches these Terms, poses a security risk, or (once paid plans apply) has an outstanding balance, generally after notice where practicable. You may stop using the Service, or request account/tenant closure, at any time. Following termination, we will retain Studio Data for a reasonable period to allow export, after which it may be deleted in accordance with our Privacy Policy.
The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non‑infringement. We do not warrant that the Service will be uninterrupted, error‑free, or fully secure.
To the maximum extent permitted by law, &Now will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Service. Our total liability for any claim arising out of these Terms will not exceed the amount you paid us for the Service in the twelve (12) months preceding the claim.
You agree to indemnify and hold &Now harmless from any claims, damages, or expenses arising from your Studio Data, your use of the Service in violation of these Terms, or your violation of any applicable law or third‑party right.
These Terms are governed by the laws of the Republic of Indonesia, without regard to conflict‑of‑laws principles, and any dispute will be subject to the exclusive jurisdiction of the courts of Indonesia, unless otherwise required by applicable law.
We may update these Terms from time to time. Material changes will be notified via the Service or by other reasonable means, and continued use of the Service after the change takes effect constitutes acceptance of the updated Terms.
Questions about these Terms can be sent to hello@getwestra.com.
See also our Privacy Policy.